> For the complete documentation index, see [llms.txt](https://intelligent-virtual-platform.gitbook.io/intelligent-virtual-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://intelligent-virtual-platform.gitbook.io/intelligent-virtual-platform/home/ivp-customer-service/track-requests.md).

# Track a Service Entry

A status is assigned to each request. You can see this status in the request list or the detailed view. Please read the section on [viewing requests](/intelligent-virtual-platform/home/ivp-customer-service/view-feature-requests.md) to learn more.

> **Note:** Are you particularly interested in a feature or bug and would like to be kept up to date? Select the button with the bell in the detailed view to switch e-mail notifications on or off.

## Feature Requests

A feature request can have the following states:

**Open**\
The request has been created and is waiting for approval from a project owner.

**Authorized**\
The request is approved! The functionality will now be defined and prepared for development.

**Declined**\
The request has been rejected. Reasons for rejection can be duplication with another request, insufficient demand, or too high development effort.

**Selected for Development**\
The feature is ready for implementation! It is in the queue.

**In Development**\
We have started working on this feature. Just a little more patience!

**Released**\
The feature has been implemented and published. It is now available to all iVP users.

## Bug Reports

A bug report can have the following states:

**Pending**\
We have noted the issue. The priority of the error determines the waiting time until processing.

**Won't Do**\
We won't follow up on bugs with this status. Reasons could be duplications with other reports, or that the issue occurred using a deprecated feature.

**Under Investigation**\
Our developers are investigating the bug to identify the problem. Pay special attention to comments from developers when you see a report with this status. You might be able to help us. Under certain circumstances, a direct conversation with our team could also be helpful!

**In Work**\
We are in the process of fixing the bug. A little more patience!

**Resolved**\
We have fixed the issue and updated iVP!