> For the complete documentation index, see [llms.txt](https://intelligent-virtual-platform.gitbook.io/intelligent-virtual-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://intelligent-virtual-platform.gitbook.io/intelligent-virtual-platform/home/ivp-planning/troubleshooting.md).

# Troubleshooting

## Reset Window Layout from outside iVP Planning

When iVP Planning is closed, your current window layout is saved and restored when you open the application the next time. Under rare conditions, Planning might save a layout that renders the application unusable (windows are configured in a way that prevents the user from interacting with the application). If this has happened to you, you can fix this by restoring the default window layout from outside the application. Do do so, follow below steps:

1. Make sure iVP Planning is closed
2. Open the Registry Editor

   You can do so by pressing the keyboard shortcut *Windows + R*, typing in *regedit* in the small window that pops up on the bottom of your screen and pressing *Enter* or clicking *Ok*.
3. Navigate to the iVP Planning directory

   You can find the iVP Planning directory in the panel on the left hand side under Computer > HKEY\_CURRENT\_USER > Software > iXtenda GmbH > iVP Planning. Or you can paste *Computer\HKEY\_CURRENT\_USER\Software\iXtenda GmbH\iVP Planning* in the navigation bar at the top of the registry editor and press *Enter*.
4. Delete the registry key that saves the window layout

   Select the key with the name *09a679e2-1adc-4c7e-88f5-f93af3b8d771\_h1211235444*, right click it and select *Delete*.

   ![](/files/JisyLlGw2jLV2OkZFnkA)

The next time you open iVP Planning your window layout will be restored to the default layout.